Privacy Policy

Last updated: July 01, 2026

Singapore PDPA Compliant

At TO.PEAK, we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 ("PDPA"). This policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our store.

1. Collection of Personal Data

We may collect personal data that you voluntarily provide to us when you:

  • Placing an order.
  • Contact us for enquiries or support.
  • Subscribe to marketing communications.

This may include:

  • Full name
  • Shipping and billing address
  • Email address and contact number
  • Payment details (processed securely by third-party providers)
  • Order history and preferences

2. Purpose of Collection, Use and Disclosure

Your personal data may be used for the following purposes:

  • Processing and fulfilling your orders.
  • Providing delivery updates and customer service.
  • Managing returns, refunds, or exchanges.
  • Improving our products, services, and customer experience.
  • Sending marketing or promotional materials. (only with your consent)

3. Disclosure of Personal Data

We do not sell your personal data. Your information may be disclosed to trusted third parties where necessary, including:

  • Payment service providers.
  • Courier and logistics partners.
  • E-commerce platform providers.

All third parties are required to handle your data securely and only for the intended purpose.

4. Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 9).

5. Access and Correction

You have the right to:

  • Request access to the personal data we hold about you
  • Request corrections to any inaccurate or incomplete data

We may require reasonable time and verification before fulfilling such requests.

6. Protection of Personal Data

We implement reasonable security arrangements to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal.

7. Accuracy and Retention

We take reasonable steps to ensure that your personal data is accurate and complete. Your data will only be retained for as long as necessary to fulfil the purposes outlined above or as required by law.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyse traffic and personalise content.

9. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time to ensure compliance with applicable laws. Updates will be published on this page.